Email on your organization's own domain, set up to outlast the people using it. Addresses like treasurer@ pass to the next person with their history intact, and your messages reach inboxes instead of spam.
Boards turn over. Offices don't. Our rule is simple: addresses that belong to the organization keep their history, and addresses that belong to a person don't.
treasurer@ · president@ · secretary@ · contact@
pat@ · sam@
treasurer@, president@, contact@ and any office you need, each a real mailbox the next person inherits along with its history.
Addresses for the people who correspond on your behalf, forwarding to the inbox they already use and retired cleanly when they step down.
An address like hr@ that only one office holder can read, so staff have a private channel. It passes to the next person in the role, not to the whole board.
SPF, DKIM and DMARC set up on your domain, so your messages are trusted, land in inboxes and are much harder for anyone else to fake.
Newsletters sent from your own domain, sign-up forms that add subscribers automatically, and website contact forms that actually deliver.
We get each person working on their phone and computer, with replies saved to the shared mailbox so the next office holder inherits both sides of every conversation.
The cafe's volunteer board turns over every few years, and staff needed a private way to raise sensitive issues. We set up an hr@ address that only the current HR board member can read, plus a Google account on the same address so they can share documents with staff confidentially and run things like exit surveys. When the role changes hands, the address, its history and its documents move to the next person.
The Loyalist Business Association's website had stopped sending email because its mail connection ran through an account nobody at the association could get into. We moved it to a service in the association's own name with a verified domain, which unblocked 31 member accounts stuck waiting for verification emails. Its newsletters now come from an authenticated association address, so fewer land in spam.
We manage the Amherst Island Community Medical Clinic's Google Workspace account, set up and support board members' email, and write and produce the clinic's Mailchimp newsletters. Sign-up forms on the new website add subscribers automatically, so nobody types them in by hand any more.
An address that belongs to an office rather than a person, like treasurer@ or president@. Whoever holds the role reads it. When they step down, the next person takes over the same mailbox with its history, and nobody outside the organization has to update a contact.
Role mailboxes pass to their successor, usually with a password reset. Personal addresses are different: they keep forwarding for a few months so nothing in flight is lost, then they are retired. A person's own mail is never handed to the next office holder.
Yes. We have set up an hr@ address that only the current HR board member can read, giving staff a private channel for sensitive issues. A Google account on the same address lets them share documents and surveys confidentially. When the role changes hands, everything moves to the next person.
Forwarding works for one person, but not for an office. When the same message forwards to two people, nobody can see whether it has been answered, so replies get doubled or missed. Replies also land in each person's own Sent folder, so the next office holder inherits only half of every conversation.
Yes. We set each person up on the devices and apps they already use, configured so mail they send is properly authenticated and replies are saved where the next office holder can see them.
Usually because your domain has not told the world which servers are allowed to send for it. We set up SPF, DKIM and DMARC, the three records that let receiving mail servers trust your messages, and send newsletters and website mail from your own domain.
Yes, from start to finish. We set up and run Google Workspace for organizations: domain verification and email authentication, user accounts, groups and aliases for role addresses, shared drives, and day-to-day help when something goes wrong. If you are not on Workspace yet, we will tell you honestly whether it or a dedicated email service fits you better.
You do. The domain and the mail are yours, and you can move to another provider or administrator at any time, with our help. Because we administer the service, we can technically access it, and we say so up front.
Yes. We connect newsletter tools like Mailchimp and MailerLite to your own domain and your website's sign-up forms, and for some clients we write and produce the newsletter itself.
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